Spa Policies, Cancellation Fees, & FAQ's

Reservation Policy

All services require a credit/debit card to guarantee a reservation so please have one ready when booking.

You will not be charged unless there is a last minute cancellation or no show.

Upon checkout, guests may choose their method of payment.

​

How early should I book?

We recommend booking your service as far in advance as possible.  Saturdays fill up quickly, so plan accordingly.   It is a good idea to book groups a few weeks ahead in order to coordinate all services at the same time.

​

Do you take Walk-Ins?

Please call for availability - we take same day appointments when available.

​

Arriving for your service

Please arrive a minimum of 15 minutes prior to your service, there will be a short intake form to fill out. 

 Arriving late or at the time of your appointment may cut into your service time.

​

Cancellation Policy

We value your business and ask that you respect the spa’s scheduling policies. 

Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

​

Any cancellations with less than 24 hours of notice or those who no-show their appointments without giving any prior notification, are subject to a cancellation fee amounting to half the cost of the scheduled service. 

When you schedule your appointment with us, you are agreeing to these policies.

​

Allergies

If you have any known allergies to coconut oil, essential oils, or any other ingredients that might be in any of our products, please let us know in advance so that we can be prepared when you come in.

​

Improper Conduct

We strive to maintain a professional, safe and comfortable environment for our clients as well as our therapists.

Draping is NOT optional.  You will be covered by a sheet and a thin blanket at all times.  If you become warm during the massage, let the therapist know so they can fix the problem, however, draping is still required.

There is zero tolerance for any and all improper sexual conduct, propositions, or harassment of any kind.

​

Confidentiality and Privacy Policy

We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist and/or esthetician will remain confidential, as will your health history forms.

Client lists and email lists are kept confidential. We do not share our client lists with outside companies.