FAQs
Spa O2
Have a spa-related question? We have the answer! Check out our FAQs below to learn more about our company and services.
What is your reservation policy?
At our spa in Branson, MO, our services require a credit/debit card to guarantee a reservation, so please have one ready when booking. You will not be charged unless there is a last-minute cancellation or no-show. Upon checkout, guests may choose their method of payment.
How early should I book?
We recommend booking your service as far in advance as possible. At our spa in Branson, MO, Saturdays fill up quickly, so plan accordingly. It is a good idea to book groups a few weeks ahead in order to coordinate all services at the same time.
Do you take walk-ins?
Please call for availability! Our spa in Branson, MO takes same-day appointments when available.
When do I need to arrive for my service?
Please arrive a minimum of 15 minutes prior to your service. There will be a short intake form to fill out. Arriving late or at the time of your appointment may cut into your service time. We look forward to seeing you at our spa in Branson, MO.
What is your cancellation policy?
We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice or those who no-show their appointments without giving any prior notification are subject to a cancellation fee amounting to half the cost of the scheduled service. When you schedule your appointment with our spa in Branson, MO, you are agreeing to these policies.
What do I need to know regarding allergies?
If you have any known allergies to coconut oil, essential oils, or any other ingredients that might be in any of our products, please let us know in advance so that we can be prepared when you come into our spa in Branson, MO.
What is your improper conduct policy?
At our spa in Branson, MO, we strive to maintain a professional, safe, and comfortable environment for our clients as well as our therapists.
Draping is not optional. You will be covered by a sheet and a thin blanket at all times. If you become warm during the massage, let the therapist know so they can fix the problem. However, draping is still required.
There is zero tolerance for any and all improper sexual conduct, propositions, or harassment of any kind.
What is your confidentiality and privacy policy?
At our spa in Branson, MO, we do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist and/or esthetician will remain confidential, as will your health history forms. Client lists and email lists are kept confidential. We do not share our client lists with outside companies.
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